Refund policy

Effective Date: 16 June 2026

At Nishant Showroom, we aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or refund in accordance with this policy.

1. Business Information

  • Trade Name: Nishant Showroom
  • Legal Name: Arshad Khan
  • Business Type: Proprietorship
  • GSTIN: 32NIOPK6473C1ZX
  • Registered Address: Floor No. 2, Building No. 3, Arshad, Kottayam, Panachikkad, Kottayam, Kerala – 686001, India

2. Return Eligibility

A return request may be accepted when:

  • The product is damaged or defective when received.
  • The wrong product, size, colour, or variant was delivered.
  • The product received is materially different from the product ordered.
  • The product qualifies for return as mentioned on its product page.

Eligible return requests should generally be raised within 7 days of delivery.

The product must be unused, unworn, unwashed and in its original condition, with original packaging, tags and accessories where applicable.

3. Non-Returnable Items

Certain products may not be eligible for return because of their nature, hygiene considerations, customization, or other restrictions. Products specifically marked “Non-Returnable” on the product page will not be eligible unless they arrive damaged, defective, or incorrect.

4. How to Request a Return

To request a return:

  1. Contact our customer support using the contact details provided on the website.
  2. Provide your order number and details of the issue.
  3. Share clear photographs/videos of the product if requested.
  4. Our team will review the request and confirm whether the return is eligible.
  5. If approved, return instructions will be provided.

5. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.

Customers may be asked to provide photographs or videos showing the product, packaging, shipping label and the issue so that the matter can be verified.

6. Refunds

Once an approved return is received and inspected, the refund will be processed for eligible orders.

Refunds will generally be issued to the original payment method, where technically possible.

The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.

7. Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has already been processed, packed or shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

8. Return Shipping

For eligible cases such as receiving a damaged, defective or incorrect product, return shipping arrangements may be provided according to the circumstances.

For customer-requested returns that are permitted under the applicable product/return conditions, shipping or other applicable charges may be deducted from the refund where permitted.

9. Exchange

Exchange may be available for eligible products depending on stock availability and the product's return conditions.

If the requested replacement is unavailable, an eligible refund may be offered instead.

10. Failed or Rejected Returns

A return may be rejected if:

  • The return request is submitted outside the applicable return period.
  • The product has been used, washed, damaged or altered by the customer.
  • Original tags or packaging are missing where required.
  • The product does not match the order or return request.
  • The product is specifically marked non-returnable.

11. Consumer Rights

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian law. The Consumer Protection framework includes specific rules for e-commerce transactions, including requirements concerning returns/refunds in applicable circumstances.

12. Policy Updates

Nishant Showroom reserves the right to update or modify this Return & Refund Policy when necessary. Any updated version will be published on this website with the revised effective date.

13. Contact

For return, refund, cancellation or exchange-related queries, customers can contact Nishant Showroom through the customer-support contact details provided on the website.

Nishant Showroom
Legal Name: Arshad Khan
GSTIN: 32NIOPK6473C1ZX
Address: Floor No. 2, Building No. 3, Arshad, Kottayam, Panachikkad, Kottayam, Kerala – 686001, India